Privacy Policy

1. Introduction

Welcome to CallsHero ("we," "us," or "our"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (callshero.com), use our demo services, or use the CallsHero application (collectively, the "Service"). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we may collect via the Service includes:

• Personal Data: Personally identifiable information, such as your name, email address, phone number, and company name, that you voluntarily give to us when you register for the Service, request a demo, or when you choose to participate in various activities related to the Service, such as online chat and message boards.
• Derivative Data: Information our servers automatically collect when you access the Service, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Service.
• Data from Demos: If you participate in a product demo, we may collect information you provide during the demo, including feedback and any data you input into the demo environment. This data is used to improve our product and tailor future demonstrations.
• CallsHero Service Data: When you use the CallsHero application, we may collect data necessary for the functioning of the service, such as call logs, recordings (if enabled by you and with appropriate consents), and other communication-related data. You are responsible for ensuring you have the necessary consents for any data processed through the CallsHero service.

You are under no obligation to provide us with personal information of any kind, however, your refusal to do so may prevent you from using certain features of the Service.

3. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Service to:

• Create and manage your account.
• Provide and deliver the Service, process transactions, and send you related information, including confirmations and invoices.
• Email you regarding your account or order.
• Respond to your comments, questions, and customer service requests.
• Improve our website, products, and services.
• Monitor and analyze usage and trends to improve your experience with the Service.
• Personalize and improve your experience on the Service.
• Send you technical notices, updates, security alerts, and support and administrative messages.
• Communicate with you about products, services, offers, promotions, rewards, and events offered by CallsHero and others, and provide news and information we think will be of interest to you (with your consent, where required by law).
• For internal research and development to enhance our Service offerings.
• Enforce our terms and conditions and other policies.
• Comply with legal and regulatory obligations.

4. Data Sharing and Disclosure

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. These service providers are contractually obligated to protect your data and are restricted from using your personal information for any purpose other than to provide services for us or on our behalf.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.
• Aggregated or Anonymized Data: We may share aggregated or anonymized information, which does not directly identify you, with third parties for various purposes, including research, analysis, and improving our Services.

We do not sell your personal information to third parties.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. Your information is stored on secure servers and we take steps to protect it from unauthorized access, disclosure, alteration, or destruction. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request within the time frame required by applicable law.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Service to help customize the Service and improve your experience. When you access the Service, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies. Please be aware that such action could affect the availability and functionality of the Service.

We use the following types of cookies:

• Essential Cookies: These cookies are necessary for the Service to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms.
• Performance Cookies: These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Service. They help us to know which pages are the most and least popular and see how visitors move around the Service.
• Functionality Cookies: These cookies enable the Service to provide enhanced functionality and personalization. They may be set by us or by third-party providers whose services we have added to our pages.
• Analytics Cookies: We may use analytics cookies to track how users interact with the Service, including the pages you visit and the links you click. This helps us to improve the Service.

For more information about how to manage cookies, please consult your browser's help documentation or visit sites like www.allaboutcookies.org.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.